General Terms and Conditions for Orders in the Online Shop

§ 1 Scope of application

For the business relations between Natura Trading BV – hereinafter referred to as NT – and the customer, the following General Terms and Conditions shall apply exclusively in the version valid at the time of the order. Natura Trading BV does not recognise any deviating terms and conditions of the customer unless Natura Trading BV has expressly agreed to their validity in writing.

§ 2 Registration

Your registration to our shop system is free of charge. There is no entitlement to admission to our shop system. Registration with us alone does not constitute any obligation to purchase the goods offered by us.

§ 3 Conclusion of contract

The order on our website is placed by filling out the order form and completing the order process via the corresponding button.
Your order constitutes an offer to us to conclude a purchase agreement. When you place an order with Natura Trading BV, you will receive an automatic acknowledgement of receipt by e-mail after placing the order, which, however, does not constitute acceptance of your offer by us, but only confirms receipt of your order. The acceptance of the offer is at the discretion of Natura Trading BV.
All products listed in our shop are available and in stock. Sold-out or currently unavailable products cannot be added to the shopping cart and therefore cannot be ordered. If in exceptional cases, due to overlapping of different orders, an ordered product is not available, we will inform you immediately. We will immediately refund any payments made in return.
After placing your order, you will receive an order confirmation by e-mail, which contains the contract data, the legally required cancellation policy and our General Terms and Conditions in text form. Upon receipt of the order confirmation, a purchase contract is concluded between you and us for the ordered items.
The order data, our GTC and the cancellation policy can be found in text form in the order confirmation, which you can print out by e-mail upon receipt.
The language available for the conclusion of the contract is exclusively German.

§ 4 Prices

The prices at the time of the order shall apply. Our prices include the statutory value added tax. Any shipping costs incurred are listed in each case before the order is completed and are shown separately by us on the invoice. Prices, promotions and, if applicable, coupons are valid until the date stated.

§ 5 Shipping costs

Free shipping from € 100,- order value for delivery addresses to Germany and Austria. For lower order values, we charge a share of only € 4.90 for careful packaging and shipping for shipments to Germany and Austria. Partial deliveries are free of shipping costs. We do not charge a minimum quantity surcharge, not even for partial deliveries. For deliveries to other EU countries, Switzerland and Liechtenstein, the costs for packaging and shipping are € 9.90.

§ 6 Delivery

Delivery shall be made by DHL shipping. Unless otherwise agreed, delivery will be made to the delivery address specified by the purchaser. We will gladly deliver to your desired address (workplace, neighbour, …).
The text and image content available at this Internet address is not intended for users from the Netherlands.

§ 7 Payment options

We can offer you the following payment options:

  • Prepayment
  • Immediate bank transfer
  • Credit card

The payment option “on account” is not automatically activated, but is made available to regular customers individually and after a credit check.

Bank transfers: With our email order confirmation you will receive our invoice as an email attachment.
The original of this invoice will be enclosed with the delivery. In the case of prepayment orders, your order will only be processed and released after receipt of payment of the full invoice amount on our account.
For orders “On account” we ask you to pay the invoice amount within 10 days after receipt of the goods using the payment slip enclosed with the delivery.

Our bank details are:
Account holder: Natura Trading BV
Bank: Hypobank A-6890 Lustenau
IBAN: AT545800015563632019

§ 8 Retention of title

The delivered goods remain the property of Natura Trading BV until full payment has been made.

§ 9 Consumer information for distance contracts for the purchase of goods and cancellation policy

You may return your order to us within 14 days of receipt without giving any reason. The revocation is effected by your written revocation or the return of the goods. The written revocation must be sent to:
or in writing to our postal address.

Returns of goods or revocation by returning the goods must be addressed to:

Logistic Centre Weert
c/o Natura Trading
Havenweg 16
NL-6006 SM Weert

The cancellation period begins after the customer has confirmed these terms and conditions as part of the online order confirmation, but not before the recipient has received the goods.

Consequences of cancellation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived must be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits of use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. This may mean that you must nevertheless fulfil the contractual payment obligations for the period until revocation. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking the properties and contents. By “testing the properties and ingredients” we mean testing and assessing the respective goods, as is possible and customary in a shop, for example.

Should you make use of your right of revocation, you shall bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods or if you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you.

§ 10 Privacy policy

Natura Trading BV – Privacy policy (as at: November 2020)

The protection and careful handling of your personal data is very important to us. For this reason, we would like to thank you for the trust you have placed in NT. With the following declaration, you grant NT permission to collect, process and use your personal data. You can revoke your consent at any time.

Personal data

Personal data (first name, surname, address, postcode, town, telephone number, e-mail address, date of birth) is collected, stored and used when you place an order in order to process it and to be able to dispatch the goods ordered, as well as to prepare personal offers, provide services and maintain customer relations. For this purpose, we may also forward the necessary data to service companies commissioned and supervised by us (examples include logistics service providers such as DHL/Deutsche Post for the packaging and correct dispatch of parcels, letters, etc.). You can object to the use of your data for advertising purposes, including in the context of advertising cooperations, at any time by notifying Natura Trading BV, Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands, e-mail: .

During the order process, you have the option of linking your personal data with a password and creating a customer account in this way. This data is protected by an encrypted password and stored on our Internet server. For further orders, you then only need to enter your password and do not have to re-enter your data. We collect the following information:
We collect and store all information you enter on our website or submit to us in any other way. You can choose not to give us certain information, but this may mean that you cannot use many of our offers (services/features). We use this information to personalise your future shopping experiences, to optimise our online presence to meet the needs of our customers and to communicate with you.
Automatic information: Once you contact us, we receive and store certain information. Among other things, we – like many other websites – use so-called cookies and receive certain information regarding “user behaviour”.

Use of cookies

This website – like many other websites of companies and organisations – uses cookies.
Cookies are pieces of information that the web server stores in your computer’s browser and which can be used to identify you on a subsequent visit to the website. While you are using our website, we only store so-called session cookies on your computer’s hard drive, which are only relevant for your visit to our website. These cookies are used exclusively for connection control and navigation and enable you to surf our website in a user-friendly manner. For example, they “remember” certain settings during the session and save repeated entries.
And cookies enable us to find out which topics you are particularly interested in. For these topics we can then show you further content (e.g. personalised promotions).
As a general rule, cookies are not dangerous. They cannot contain executable program code, viruses or other dangerous programs. Many browsers recognise and accept cookies automatically. You can prevent cookies from being stored on your hard drive by selecting “do not accept cookies” in your browser settings. However, if you do not accept cookies, this may lead to functional restrictions of our offer. You can also object to the storage of cookies. To do so, write to Natura Trading BV, Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands, e-mail:

How secure is information about me?

To protect the security of your information during transmission, we use Secure Sockets Layer software (SSL). This software encrypts the information that is transmitted by you.
When confirming an order, we only reveal the last four digits of your credit card number. Of course, in the course of processing your order, we transmit your full credit card number to the relevant credit card company. Your credit card data is NOT stored on our server!


Should you have any further questions regarding data protection at Natura Trading BV, we would be pleased if you wrote to us at the following addresses – Natura Trading BV, Weegschaalstraat 3, 5632 CW Eindhoven, The Netherlands, Tel. +43 660 26 03 276 or send an e-mail to